Fortress Square Shopping Mall received ISO 9001:2008 and OHSAS 18001:2007 certificates on 22nd December, 2015. The certificates were given to the organization in recognition of its improved performance, quality service, safety measures and overall smooth operations. The certificate recognizes quality in customer care and satisfaction along with dynamic, compatible and highly skilled management system to regulate the Mall in accordance with international standards.
Photos from the Fortress Square Mall ISO Certification Ceremony
The ISO Certification Award Ceremony was held in Fortress Square, Lahore in which Mall Management & Staff along with RICI Pakistan’s representatives were present.
On this occasion Fortress Square Management acknowledged all hardships and endeavors towards improving its services and quality for the customers and appreciated recognition by a third-party – RICI Pakistan Pvt. Ltd.
Mr. Farhan Mirza, Managing Director, RICI Pakistan Pvt. Ltd. Lauded the efforts put in by the Mall Management and announced that Fortress Square is the first Mall in Pakistan which has achieved this award.
General Manager of Fortress Square Mall, Col. (R) Aman Ullah Khan Niazi added that Fortress Square strives to provide its customers a secure and comfortable environment for conducting business, buying and selling of consumer goods and providing entertainment services at competitive rates and quality. He further apprised that we train, develop and maintain our staff to provide valued services to our customers. He appreciated the top management officials who take keen interest in continuous improvement to maintain quality in all functions of the Mall to meet highest possible standards.
Lastly, he concluded with a thank you note and gratitude on getting the ISO Certification – a great achievement in Mall Industry of Pakistan as Fortress Square is now declared the first ISO Certified Shopping Mall in Pakistan.